Case Study
Building Long and Successful Careers: How Spectrum is Growing Talent From Within
Through a strategic partnership with Guild, Spectrum has expanded tuition-free access to education for its 95k workforce, helping frontline employees grow their careers while strengthening the customer experience.
This case study explores Spectrum's hire-from-within strategy and the ROI behind tuition-free education.
The impact: Spectrum’s frontline employees are gaining skills and staying longer
- Participation+13k
13,000+ employees had enrolled or completed a program
- Retention10%
higher retention among learners
- Promotion24%
higher promotion rate among program participants vs. non-learners
Creating meaningful opportunities for career mobility results in a more knowledgeable workforce, which ultimately benefits our customers as well.”
Compass Q&A: Spectrum CHRO, Paul Marchand
Marchand sat down with Compass to discuss how he led a large-scale talent overhaul at Spectrum.
He shares insights you can apply to unlock the potential already within your workforce.